Frequent questions

Learn about the most common questions from our advertisers.

How I can make hiring the service?

Hiring can be made through our website, by calling the contact indicated or sending information via email.

How soon the transfer is done?

Hiring can be performed for an economic term, medium term or urgent term variations in price depending on the urgency of the transfer. While transfer deadlines include working days, excluding weekends and holidays.

However, the availability of the customer is required throughout the transfer, because within constraints may incur delays in it.

How payment service ?, make payment can be made once the transfer is complete?

Payment methods available to us are: bank transfer, credit card or Paypal. However, payment must be made prior to the start of the transfer, payment shall not be possible once the vehicle is received. Thus, once payment of the service is performed the contracted term is activated.

What is VAT applied? Do Canaries and international transfers are subject to VAT?

The VAT applied is 21%. In the case of shipments to the Canaries, VAT applies to ground transportation Peninsula, additionally being included taxes Customs tell us that correspond to the input and output of the island.

For its part, regarding international transfers they are subject to VAT of 21%, unless the customer is exempt from this tax, in which case a document certifying that exemption is necessary

What is the day of availability requested?

Day vehicle availability indicates the day on which the term of the transfer, the vehicle must be fully available for collection from that moment begins.

Is it possible to collect the vehicle the first day of term?

From the moment the service, or from the day when the availability of the vehicle shown is activated, the vehicle can be picked up and delivered any day of the term. For this reason, it is necessary that the contact person and the vehicle to move, are available throughout the period indicated

In the case of shipments to the Canaries, is it necessary to pay some kind of tax?

In the case of shipments to the Canary Islands should be consulted with Customs tax payment vehicle to move, since the payment thereof varies depending on the purpose of the transfer. To make this consultation is necessary to know whether it is a sale or a change of residence and send certain documents requested by Customs, depending on the intended transfer

What type of crane moving vehicles?

Vehicles moving in large trucks car carriers, performing transfers grouped loads, open truck.

Do you have to go in the vehicle documentation?

No vehicle documents is necessary to make the transfer, although it is advisable to go inside of it, or failing a copy, so that the vehicle is documented and identified at all times during transport

If the vehicle state does not match the contract, it can lead to an increase in the cost thereof?

If the vehicle is not in the conditions stated in the contract, and any auxiliary aid for loading or unloading is necessary, the cost of this assistance should be borne by the customer, starting the term transfer once paid this supplement

Where is collected and delivered the vehicle to move?

At the time in which enlists the service it is necessary to indicate the exact address of pickup and delivery. However, the places must be accessible to large trucks car carriers we work

What if the place of pickup or delivery is not accessible?

Should the delivery or collection site is not accessible, the customer must provide some accessible to the type of truck alternative place with which we work

What if the place is not accessible and it is not possible to move the vehicle to another place itself is?

Should the place of pickup or delivery are not accessible and the customer can not move somewhere else yes it is, it will be necessary to hire a unit crane, and this cost to the customer. Or, indicate a base nearby crane to the place of delivery indicated to deposit the vehicle, assuming the client the possible costs that this base generated by the deposit and stay vehicle

How do I know if the place is accessible?

Collection points and delivery should be ample places for the truck to maneuver for loading and unloading of vehicles. They must be legally accessible, no pickup and delivery in one-way streets, or those difficult to reach still possible. Examples of accessible places are: large industrial parks, esplanades, Campas vehicles, large gas stations, large shopping malls, among others.

Do they have any basis in which to deposit the vehicle until it is collected?

The collection site must be provided by the customer, so if you need a base to deposit the vehicle, should be managed by the client, subsequently providing us the direction of the same so that we can make the collection therein

When the service is hired, when they will go to pick it up?

Since hires and pays the service within the contracted transfer opens, in which colleagues who perform the service define the path with the rest of loading and unloading and get in touch with the right person to inform you when it will take place the collection and delivery of the vehicle.

When will I have the car on arrival?

Within the period specified in hiring the collection and delivery of the vehicle is made, the arrival at destination being possible any day within that period

Does sending authorization for vehicle collection necessary?

The customer must verify if necessary authorization at the site collection vehicle is. If so, the client must notify Eurotransportcar fellow who tells what made the transfer and authorization go to your name.

Likewise, if necessary release the vehicle, it must be freed from the beginning of time, so that at any time can be collected without inconvenience.

If you go to collect your car and find unauthorized or released, the expenses incurred shall be borne by the customer.

Will I be notified before going? How long before I be notified?

In most cases notice is given few hours in advance for both collection and delivery, and confirm that the vehicle is available, as well as the contact person. However, the advance of such notice varies depending on availability for loading

What if it is not possible to contact the contact person listed for the collection?

Failure to contact the indicated contact, it would be necessary to postpone the move until you locate the contact person indicated. In this case, the transfer may be delayed compared to the initial target date, because the comrades who made the transfer should reorganize the route

What happens if unable to contact delivery?

If it is not possible to contact a phone number delivery, and be a problem for unloading the vehicle (not accessible, negative in the place of delivery for the vehicle, or the same person collecting it the delivery and not in the place of delivery, etc.), you must deposit the vehicle at a base near the place of delivery crane. In this case, the costs of deposit or custody of the vehicle must be borne by the customer, and the cost of the crane in case you need to take it to the destination.

You can be objects or luggage inside the vehicle?

Inside the vehicle can be anything that the customer deems appropriate, however, these objects or luggage are not insured against loss or damage

Can I travel with the vehicle?

The transfer is done only vehicles not moving vehicle with passengers still possible

Should be required prior to any transfer of management to the vehicle or make any payment due, is it possible that make the driver who makes the move?

La contratación del servicio incluye el traslado del vehículo desde el origen hasta el destino indicado, no siendo posible realizar pagos en metálico en la recogida, ni gestiones administrativas para la retirada o entrega del vehículo. Estas gestiones deben estar realizadas antes de iniciar el traslado.</p>

Does the vehicle is insured during the trip?

We have a basic insurance covering any damage or malfunction to occur during transfer the vehicle to move. It is also possible to purchase additional insurance, with coverage of up to 80,000 €.

However, objects or luggage that go inside would not be insured.

If the vehicle is damaged, how should I proceed?

If the vehicle has come up with some damage to the destination, send both pictures of the damage claimed, as written complaint to Eurotransportcar mail, opening the relevant claim is necessary.

In the case of transport including insular transportation, if the vehicle is collected in port, it is necessary that the customer check if you have damage before removing the vehicle from the premises of the shipping and in case you notice any damage to the vehicle , file the complaint directly to the shipping company.

Should any delay in the initial period specified occurs, will the refund amount is done?

The deadline indicated in the transfer is likely, in some cases, slight variations from the initial deadline. These variations can be caused either by reasons of availability of the customer or the vehicle, or by external factors or concerning the logistics of moving, such as traffic jams on the road, breakdowns or truck accidents, increased volume of vehicles moving, among others.

In these cases, the refund of transport is performed.

If you finally do not need to make the transfer, ¿me back the full amount?

If the transfer has been launched and canceled, it is necessary to consult the state in which the transfer is, thus determining the amount to be repaid, since it would be necessary to deduct the expenses incurred by the activation or displacement

+1 million

Vehicles transported in the last 12 months


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